Policies, Terms & Conditions

POLICIES
Our check-in time is from 3:00 p.m to 6:00 p.m. Check-out time is by 11:00 a.m. There will be a fee for check out between 11:00 a.m. – 2:00 p.m. Any check-out later than 2:00 p.m. will be charged a full night’s rate. If you are desiring an early or late check-in, please call ahead to make arrangements. Additional room fees may be posted to your account for early check-in or late check-out.

Parking is available for our guests at the rear of the Inn, which is accessed from the Exeter municipal parking lot through the Town Employees parking lot. During the winter months, the Town of Exeter has a PARKING BAN in effect. Overnight parking is not permitted in front of the Inn and in certain parts of the Municipal lot. Your vehicle may be ticketed or towed if you violate the winter parking ban. Please understand we are not responsible for payment or reimbursement for any parking tickets or towing fees. If you are uncertain, see your Innkeeper for parking instructions. During the weekend, you may park in the Town Employees parking lot.

If you are leaving early in the morning and owe a balance, please settle your account the night before.

We are a non-smoking facility. Smoking is not permitted on our grounds. Smoking in the Inn carries a $1,000 cleaning fee per incident.

Meals are not included in room rates. Meals charged to the room will incur an automatic 20% gratuity. Please alert us to any allergies you might have (food or otherwise) so we can make special arrangements for your safety and comfort.

Fireplaces are active from October through April.

Guests are responsible for theft or damage to the Inn’s property. Rooms requiring excess cleaning will have added fees assessed to the guest’s bill at the sole discretion of the proprietor. Items such as linens and furniture that are damaged to the point of not being presentable will be charged the full replacement cost at market value PLUS 25%. It is understood that the Innkeeper has full discretion in determining whether or not an item or property is deemed presentable. Unless brought to the attention of management, all items in our rooms are assumed to be in presentable condition upon check-in.

Please be advised the inn keys have a $250 replacement charge. Please keep your key with you at all times, and return to the innkeeper at the end of your stay.

The inn is not responsible for any loss of any money or valuables.

CANCELLATION POLICY
To secure accommodations we require a deposit in the amount of one night’s stay at the time of your reservation per room. We accept cash, checks, Visa, Mastercard, Discover, and American Express.

Minimum stay of two and three nights may be applicable during high season (May through October) as well as certain premium and holiday dates. Phillips Exeter Academy Parent’s Weekend require a minimum three-night stay and Graduation a minimum four-night stay.

We wish to promote the best possible relationship with our guests so we ask that you please be are aware of our reservation policies as outlined below.

14-day cancellation policy: A refund of your deposit minus a $100.00 service charge per room will be processed if your cancellation notice is received with a minimum of 14 days prior to your reservation date of arrival. With less than 14 days prior to arrival, you are responsible for payment of the entire reserved dates.

30 and 60-day cancellation policy: There is a 30-day cancellation notice required for all Holidays and premium Phillips Exeter Academy events to include College Counseling Week in February, all Reunion Weekends in May and Parent’s Weekend in October.  A 60-day cancellation policy applies for all group contracts. With less than thirty days’ notice or sixty days’ notice, the same policy as above applies.

Non-Refundable cancellation policy: Any and all bookings for Phillips Exeter Academy Graduation will be paid in full at time of booking and carry a non-refundable policy, regardless of the number of nights booked. 

To avoid potential human error, all cancellations must be in writing, preferably by email. Telephone cancellations cannot be accepted. The full rate and amount of your reservation will be charged if guests do not arrive, arrive after the reserved date or depart before the final date of a guaranteed reservation or contract.

ARRIVAL TIMES
3:00 PM – 6:00 PM

DEPOSITS & PAYMENTS
A deposit for the first night’s stay is collected at the time of purchase. Payment for gift certificates is collected at the time of purchase.

CHILDREN & DOGS

• Children are welcome with an accompanying adult.
• If you are traveling with a dog, including a service or emotional dog, please contact the property directly to discuss as not all requests are granted for sanitary reasons, regardless of a dog license.   
• We can accommodate some hypoallergenic dog breeds upon request.
• Dogs must weigh under 30 pounds.
• Well-behaved dogs are allowed on the main floor and can never be left alone in the room.
• Please note dogs carry an additional fee of $200.00 per dog per night for the additional services required.
• Additional charges may apply if the dog is destructive of the furnishings or the room in general.

CREDIT CARD SECURITY
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